Luxury fragrance brand Maison 21G has enhanced the customer experience at their new flagship store in Seoul with their “House of Scent Designer” corner that allows customers to create their own custom perfumes.
Using RFID technology, customers place their fragrance of choice at the bottom of the monitor, and the information and unique characteristics will appear on the screen. Customers will also see recommendations on pairings with other fragrances so they can create a perfume that’s perfect for them.
Developed and managed by the DXP One platform, the Place & Learn solution creates a unique customer experience for clients and sales associates. Tailor-made for every client, the experience increases customer interactions with products and empowers them to create their own fragrances that are as unique as they are.