| IIR's Telecoms Loyalty & Churn event has built up a reputation over the years for being the place for both fixed and mobile operators to learn how to develop strategies for increasing their customer loyalty and reducing their customer churn rates. In 2009, with the economic downturn deepening and competition remaining intense, this event will provide delegates with all the information they need to optimise customer retention in these difficult economic times. The conference will provide operators with the unique opportunity to network, brainstorm with and hear case studies from leading operators from around the globe. Delegates will leave this event armed with the know-how to develop not only efficient and targeted but also cost-effective loyalty programmes and predictive churn models. |